Refund and Returns Policy
Overview
Thank you for ordering from Shake Shack LLC.
This Refund and Return Policy explains how we handle refunds, cancellations, and order issues for purchases made through:
Because our products are freshly prepared food items, returns are not accepted after food has been prepared or delivered. However, we are committed to providing quality meals and will work with customers to resolve eligible issues.
Order Cancellation
Customers may request order cancellation before food preparation begins.
Once an order has entered the preparation process, cancellation requests may not be accepted because ingredients and resources have already been used.
To request a cancellation, please contact us as soon as possible:
Email: delicious@shakeburgers.com
Refund Eligibility
Refunds or replacements may be considered in the following situations:
- Incorrect items were provided in your order.
- Items are missing from your order.
- Food quality issues are reported shortly after receiving your order.
- Payment was processed incorrectly.
- Duplicate payments were made.
Refund requests should be submitted within 30 days of purchase.
For food quality issues, please contact us as soon as possible after receiving your order.
Non-Refundable Items
Due to the nature of freshly prepared food, we generally cannot accept refunds or returns for:
- Food that has been consumed or partially consumed.
- Orders where the customer changes their preference after preparation.
- Incorrect address or unavailable customer situations.
- Delays caused by factors outside our control.
- Gift cards or promotional items.
Damaged or Incorrect Orders
If your order arrives damaged, incorrect, or incomplete, please contact us with:
- Order number
- Description of the issue
- Photos of the order when applicable
Our team will review the request and provide an appropriate solution, which may include a replacement, store credit, or refund.
Refund Processing
Once your refund request is reviewed and approved, we will process the refund to your original payment method.
Please allow several business days for your bank or payment provider to complete the transaction.
Late or Missing Refunds
If you have not received your approved refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank for processing updates.
If you still have not received your refund, please contact us:
Email: delicious@shakeburgers.com
Exchanges
Because our products are freshly prepared meals, we do not offer traditional product exchanges.
If there is an issue with your order, please contact us and we will review your request.
Return Address
As we provide freshly prepared restaurant meals, physical returns are not required.
For refund or order concerns, please contact:
Shake Shack LLC
633 W Ina Road
Tucson, AZ 85704
United States
Email: delicious@shakeburgers.com
Contact Us
If you have any questions regarding refunds or order issues, please contact us:
Shake Shack LLC
633 W Ina Road
Tucson, AZ 85704
United States
Email: delicious@shakeburgers.com
Business Hours:
9:00 AM – 10:00 PM
Website:
https://shakeburgers.com/