Shipping Policy
Overview
Thank you for ordering from Shake Shack LLC.
This Shipping Policy explains how we handle food delivery and order fulfillment through:
Order Preparation
All food items are freshly prepared after an order is confirmed.
Preparation time may vary depending on:
- Order size
- Menu availability
- Restaurant workload
- Customer requests
Pickup Orders
Customers selecting pickup orders will receive order confirmation details after completing payment.
Please arrive during the selected pickup time or within the estimated preparation window.
A valid order confirmation may be required when collecting your order.
Delivery Orders
For delivery orders, availability and delivery times may depend on:
- Customer location
- Delivery service availability
- Weather conditions
- Traffic conditions
- Order volume
Delivery times are estimates and are not guaranteed.
Delivery Information
Customers are responsible for providing accurate delivery information, including:
- Full delivery address
- Contact phone number
- Special instructions when needed
Shake Shack LLC is not responsible for delays or failed deliveries caused by incorrect customer information.
Shipping Charges
Delivery fees, if applicable, will be displayed during checkout before payment is completed.
Customers will have the opportunity to review all charges before confirming the order.
Order Issues
If your order arrives incorrect, incomplete, or has quality concerns, please contact us as soon as possible.
Please provide:
- Order number
- Customer name
- Description of the issue
- Photos when applicable
We will review the request and provide an appropriate solution.
No Physical Returns
Because our products are freshly prepared food items, we do not accept physical returns.
For refund or order assistance, please contact:
Email: delicious@shakeburgers.com
Contact Us
Shake Shack LLC
633 W Ina Road
Tucson, AZ 85704
United States
Email: delicious@shakeburgers.com
Business Hours:
9:00 AM – 10:00 PM
Website:
https://shakeburgers.com/